QUESTIONS ABOUT APL
QUESTIONS ABOUT THE SITE
QUESTIONS ABOUT FIGHTERS
QUESTIONS ABOUT MOVIES
QUESTIONS ABOUT MEMBERSHIPS
QUESTIONS ABOUT PRE-PAID VOUCHERS
QUESTIONS ABOUT DOWNLOADS
QUESTIONS ABOUT DVD & VHS
QUESTIONS ABOUT ORDERING
QUESTIONS ABOUT SALES CONDITIONS
QUESTIONS ABOUT PRIVACY POLICY
QUESTIONS ABOUT SALES CONDITIONS
Are your sales final?
Yes, due to the way the products and services are commercialized, all our sales are final.
Do you accept order cancellations and issue refunds?
No we don’t. Please be fully aware that under no circumstances will an order cancellation be accepted and a refund be issued for products and services that you've ordered, unless some error occurred, for which APL was exclusively responsible.
This rule includes, but not limits its extension, to cases like:
You changed your mind regarding your order.
You want another product/service, different than the one that you initially ordered.
You failed to inform us that you would like to terminate your Membership.
You only informed us that you want to cancel your Membership after the cancellation date has lapsed.
You failed to provide us your USERNAME and PASSWORD when requesting cancellation of your Membership.
You didn't enjoy the product/service that you ordered.
You don't have or don't know how to use the hardware/software required for viewing the product/service that you ordered.
You made an error in selecting the product/service that you wanted to buy.
You made an error in selecting the format (DVD, VHS, Download) on which you want the product/service.
Your e-mail address is not working properly so you can't receive our e-mail with your Member access codes, Pre-Paid Voucher codes or Download codes.
You sent us an incorrect or incomplete Postal Address so you didn't receive your goods.
etc, etc.
Therefore please carefully check everything before placing your order, because it is final and no disputes about it will be accepted.
Do you accept returns of VHS and/or DVD?
No we don't, except in those rare instances on which the products that you've ordered were damaged in transit. In such cases we replace each damaged DVD/VHS with another copy of the same DVD/VHS, at no additional cost to you.
Obviously we'll not replace a movie for another one just because you didn't enjoyed it or you already have it and didn't noticed it when you ordered it.
Are your prices subject to change?
Yes, all our prices are subject to change without prior notice. The only prices that are valid on each moment are the ones shown on each moment on our site and not the ones shown on previous moments on our site, on our old promotions, on our old flyers, etc, etc.
By ordering from APL does it mean that I'm accepting your Sales Conditions?
Yes it does. That statement is written on all our Order Forms. By ordering from us you are explicitly saying that you accept all our Sales Conditions above mentioned.
Saying that you didn't read our Sales Conditions and that you were not aware of them is neither an excuse nor a valid motif to dispute them after you place your order, because they were available for you to read them before you place your order.
Therefore if you preferred to ignore our Sales Conditions, the responsibility is exclusively yours, not ours and you have to assume that responsibility.
What happens if I attempt to commit a fraud?
We have zero tolerance to all types of frauds. All of them will be prosecuted to the full extent of the law, so don't even think on attempting to commit a fraud! We really mean it!!!
Please note that, as a protection measure against frauds, your IP will be logged with each order, so we'll have all info necessary to sue you in case you attempt to commit a fraud.
This rule includes, but not limits its extension to, cases like:
Using a stolen credit card to order from us.
Giving erroneous personal info on purpose.
Asking for a chargeback stating that it was not you who place the order when it was clearly you.
Disrespecting anything stated on the SALES CONDITIONS.
Making an abnormal/illegal use of your Membership or Pre-Paid Voucher.
etc, etc.
If there's anything else that you want to know and that you didn't saw answered here, please don't hesitate to contact us.
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