Please take a few minutes of your time to read the F.A.Q. below, because, most likely, they will clarify any doubt you may have.
If there's anything else that you want to know and didn't saw answered on the F.A.Q., please don't hesitate to contact us
ABOUT DOWNLOADS (BOTH FOR MEMBERS AND FOR INDIVIDUAL BUYERS)
ABOUT SALES CONDITIONS
How do I place my DVDís order?
Itís extremely easy! Please go to our catalogue and then click on the green button that says ADD TO CART on all videos that you want to buy. When youíre done click on the green button that says BUY NOW (on the right of your screen) and then our automatic order system will guide you through the easy steps needed to finalize your order.
After submitting your order, you'll immediately receive an order confirmation on your e-mail address.
You can also place your order OFF-LINE for our DVDís. Please read the topic QUESTIONS ABOUT ORDERING, for all the info you need to place your order OFF-LINE.
How long does it take to receive my order?
Upon receipt of your payment, we will always ship your order out on the next working day (Monday through Friday, except holidays of course).
The average airmail delivery time is 3 to 5 working days inside Europe and 5 to 8 working days outside Europe.
Please note that the airmail delivery times are merely an estimate based on our past experience. There is no way that we can guarantee a specific delivery time since this is one factor that is entirely dependent on the Postal Service of our own country, on the airlines that transport the cargo and on the Postal Service of your own country. Therefore we obviously canít accept cancellation of orders due to delays caused by these entities, for whose performance we obviously are not responsible.
How much is the shipping cost?
The shipping cost is $15 per each order (not per each video).
1) The shipping cost is to be added once per order and not once per video. Whether you order just one video or several videos at the same time, the total charge will always be the same: $15. It means that obviously it is much more advantageous for you to include several videos on one order rather than placing small orders of 1 video each.
2) The shipping cost includes 3 parcels: Handling, Shipping and Insurance.
Handling: the average amount necessary to cover the time spent and material required preparing the videos that you purchased.
Shipping: the average amount that we pay at the Post Office.
Insurance: the average amount to cover losses and damages and that allows us to send you another package, without any extra cost for you, in case the first one gets lost or arrives to you damaged.
Will the DVDís play on my DVD player?
Yes they will will. We'll send the DVDíS in the appropriate system according to the country where you live (PAL for Europe, Australia, etc. and NTSC for USA, Canada, South America, Asia, etc.), at absolutely no additional cost to you.
How many videos do you record on each DVD?
We always record each video on a separate DVD, in order to maintain the superb picture and audio quality that is characteristic of our DVDíS.
How will my order be shipped?
We always ship your order via Postal Service, using priority airmail.
What kind of package do you use?
We dispatch each order in a safe and discreet shock-proof light envelope, without any visible mention of the contents, so as to protect your privacy.
What happens if I donít receive my order or if it arrives damaged?
It is our policy to accept full responsibility for every package, from the time we mail it out until the moment you hold it, undamaged, in your hands. Thus, if a package gets lost in the mail or the items inside the package are somehow damaged in transit (rarely do either of these situations occur), we will replace them immediately, at no additional cost to you.
If there's anything else that you want to know and that you didn't saw answered here, please don't hesitate to contact us.